Refund & Returns Policy – Bigmind Computers
Refunds for Damaged Products (Upon Delivery)
If your order arrives damaged or faulty, act quickly, timelines matter.
1. Contact Us (Within 48 Hours)
Notify our support team within 48 hours of delivery:
📞 +254 717 674900
Provide your order number and a clear description of the issue.
2. Return Authorization
Our team will guide you through the return process. You may be required to submit photos or videos as proof of the damage or fault.
3. Return Shipping
Return shipping costs may apply depending on the case.
4. Refund Process
Once we receive and inspect the item, and confirm the issue, your refund will be processed back to your original payment method.
Refunds for Undelivered Products
If you’ve paid but haven’t received your order within 5 business days (excluding weekends and public holidays):
1. Contact Us
Reach out to our support team:
📞 +254 717 674900
Share your order number and relevant details.
2. Investigation
We will investigate the delay and determine the status of your order.
3. Resolution
Based on the findings, we will either:
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Expedite delivery immediately, or
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Issue a full refund to your original payment method
Returns for Faulty Products (Within Warranty Period)
If your product develops a fault during the warranty period:
1. Contact Support
Provide your order number, detailed issue description, and any supporting documents (invoice, warranty card).
📞 +254 717 674900
2. Assessment
Our team will assess the issue and advise on next steps. In some cases, you may be directed to the manufacturer.
3. Return Shipping
Return shipping costs may apply depending on the manufacturer’s warranty terms.
4. Resolution
Once the fault is verified and covered under warranty, we will facilitate:
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Repair
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Replacement
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Or refund (as per manufacturer policy)
Important Notes
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Always retain original packaging and documentation for any return or warranty claim.
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Refunds are processed within up to 3 business days after the returned item is received and approved.
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Bigmind Computers reserves the right to decline returns or refunds if:
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The product is misused or damaged by the user
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The item is not in its original condition
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The warranty period has expired
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For any clarification or assistance, contact our support team, we’re here to resolve issues fast and keep your operations running.